Hotel Management

In the role of hotel management locum we would be responsible for the day-to-day management of your hotel and your staff.

We would oversee planning, organising and directing of all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

We will manage by wandering around.  We will work on keeping the staff focused and motivated.  We will ensure we maintain a high profile and communicate regularly with your key personnel.

At the same time, while running your operation, we will write a report for future improvement. A fresh look at cost savings and ways to improve customer service and increase sales and profits will more than off set any overhead you incur by having a hotel management locum in the first place!



KPI Review

In the hospitality industry the concept of Key Performance Indicators has become synonymous with understanding the key financial drivers in the business i.e. accommodation, F&B, profitability and liquidity.

Key Performance Indicators (KPI) are measurable factors that relate to an organisation's objectives i.e. average room rate,  cost per occupied room, revenue per available room and labour cost ratio.

KPIs should be providing employees with clear goals and objectives, coupled with an understanding of how they relate to the overall success of the organisation.

During our stay with you we will review your KPIs and discuss our findings with you on your return....


Customer Service

The hospitality industry is one area where attention is paid to the type of service people receive and today's customer is extremely discerning.  No more is 'please' and 'thank you' delivered with a smile enough to merit a good service tag.

Good customer service is an integral part of the hotel industry and our job as hospitality providers is to ensure the happiness and satisfaction of our guests.

During our stay we will review the elements of customer service to ensure that your staff are addressing the expectations of today's customer and that they are offering a service that will result in customer loyalty.

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What's trending in the business

So, what will this year’s trends in hotel guest experience bring? We won’t guarantee complete or absolute accuracy here, but given what’s happened in the past year, this is where we see the various trends culminating.

Food and Beverage Trends

When we think of F&B in hotels we think of gluten-free foods, vegetarian options, artisanal beverages and identifying allergans on the menu.

But today its not all about food trends.  Today's F&B operation must be open to yield management and distribution-channel management tends.


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Next Steps...

To touch base with us and enquire about how we can help you don't hesitate to contact us directly.